Sure, but sometimes, the errors people commit are idiotic and repeated errors are a sign of non attention.

Yesterday, I was at a restaurant chain, and there were two burguers on the menu (more than that but these two are important)

• The famous burger
• The super famous burger

I asked for a famous burger, I heard the lady taking my order muttering ‘super famous’ so I clarified with her, The regular famous, not the super famous, she said “yes, yes.”

I thought this was over when low and behod she arrives with a super famous, wich is 5€ more.

So I told her I did not order a super famous, but a regular famous and to her credit, she didn’t contradict me on that. I asked her to communicate that to the people at the register to make sure I wouldn’t pay for a super but a regular, but offered to still take the order as that would have been thrown out otherwise, but also said that if they wanted to change it to match what I ordered, I would be fine with it too. In the end no food was wasted (except for a couple of fries, the super has two steaks compared to the regular and my regular sized stomach can’t fit that).

When I got to pay, the people at the register weren’t aware of the mistake, but still changed the price to the refular famous when they saw who took my order, and someone (probably a manager from the way she said that) ranted about ‘her again’

Overhaul, the people have been very accomodating of their mistake and I was glad we were able to solve that without my bank account taking a hit or food being wasted.

But

• I had clarified that I wanted the regular and not the famous
• she apparently makes repeated mistakes
• she didn’t communicate her mistake to her superiors

People make mistakes yes and that’s fine, but you can’t excuse all of them away

If only this is how it actually worked