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Joined 2 years ago
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Cake day: June 16th, 2023

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  • Its supposed to be illegal for banks to be in “sales” but my wife was working for BMO and they were forcing her to prioritize outbound cold calls ans upselling products the customer didnt need and would clearly be bad for their financials as a Personal Banking Assistant. The conflict of interest was so great it stressed her right the fuck out and she had to take leave and start therapy. Her MS also spiked likely due to the stress levels. She was there to help people, and she made the bank earn loyal customers and they willing got more products from the bank because she helped them. She was the top performer at the bank if she just let her do the job she was there to do, but instead her boss started ragging on her daily about her cold calling numbers and forcing her to cancel necessary appointments and focus time to deal with customer requests and instead prioritize sales.

    In the end her numbers dropped, her customer satisfaction dropped, and her MS got worse from the stress and she’s now on long term leave, uncertain if she’ll recover her focus and able to go back to work. Her neurologist has said she cannot go back for now.

    Not sure how that bullshit helped the bank, but I can sure see how I didn’t, and I may be wrong but I think there are laws against it.

    Also worth noting that this change in tactics happened right at the same time BMO took all their “we’re here to help” signage down. Brings so many memories of Google dropping the “don’t be evil”. Everything that came after in both cases was shit.

    EDIT: Oh looks like CBC did an article on this now because it is so prolific. https://www.cbc.ca/news/business/banks-upselling-go-public-1.4023575
















  • And with inflation, I can’t afford to tip. If I to go to a bar I budget for it, but these minimum tip barriers preventing me from tipping without breaking the bank lead to me saying no tip if they wont allow me to customize it.

    That said I go to a bar once a year now because of the cost. I mostly hit this BS on the rare occasion I need to drive my wife to a doctors appointment and I stop at Starbucks or the closest coffee shop and get a brewed coffee. They take thirty seconds to pour a cup and pass it to me and then expect a 25% tip. Meanwhile their CEO flies his personal jet to work everyday.

    I tip at bars because servers are providing an experience. But even then, if i cant get the persons attention for half the night, and they are just on their cellphone talking to the bartender… no tip. I worked in bars. I watch. I reward good service. I wont reward half-assery.