Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
My favorite is “hey this thing that’s been broken for three months and we haven’t cared to report needs to be fixed RIGHT NOW for reasons”.
I love the response “your lack of planning is not my emergency”