Come on. We both know that legitimizing the RMT system increased the number of gold buyers and normalized the process. Not only does it now capture the players who were both a) squeamish about paying unproven third parties and b) had no recourse if they did get scammed, it’s also a far more convenient process. We know the gold-for-gear (and other services) market exploded in size because Blizzard was finally forced to make systemic changes to fight/redirect services spam. Service sellers are everywhere, and there was a point they were constantly in your whispers, your mailbox, your chat, your group finder. It’s nothing like it was 15-20 years ago.
No, gold buyers are not most players (and no, I don’t care that some players are doing it). Most gacha players aren’t whales, either. My point is that yes, your game is also chasing the whales right now and will continue to design systems to do so.
Even if you do find the cabinet in the lavatory, the probability calculations for a simple use case are ridiculously complicated. It does reek a bit of “minimum compliance required by law.”
On the plus side, Hoyo (at least in Star Rail) doesn’t bombard the player in-game with pop-ups or the like. A zero-spend player that just wants to poke around in the story or the game world isn’t going to be harassed. Instead, it’s earnest marketing, by way of letting the player use characters on trial, featuring them in the story, or high-quality video productions published outside the game. They make as much money as they do because their production values on that stuff are among the best in the business.
As far as running a digital goods casino (where you don’t own the goods), I’ve seen far worse. I still don’t think we’re doing as much as we should to protect those with addictions to gambling or FOMO from these products, however.