7.7 million people have left the country since Maduro came to power, the largest refugee crisis in the Americas. Polls show that in a free and fair election, Maduro would have struggled to stay in the double digits. Colectivos actively worked to interrupt the opposition’s recent primary election via armed disruption of voting. Whatever that book is basing its research on, Maduro simply no longer represents the vast majority of Venezuelans and the Venezuelan diaspora.
I just reviewed the rule that was cited, Rule 1, including the Code of Conduct. If any instance rules were violated, it’s beyond me.